We're still without power... I can understand a storm doing immense damage to power infrastructure, what I can't really understand is the total lack of information coming from Centerpoint Energy. I don't really care if you take a week to get my power on, as long as I know to expect that. I could arrange a work trip, or something, if I knew when power would be on.
Ostensibly Centerpoint knows what the problems are in each area now, and could communicate that along with completion estimates. So far, they haven't, they've only communicated where outages are, which helps absolutely no-one. I KNOW my power is out, thanks.
I realize this is a massive undertaking, but they have all the data in databases... if you call their automated reporting system, it knows my power is out, when it was initially reported, and what outage its a part of. Based on other people's experiences, that info comes from internal tickets that have all of the necessary data. It's just a matter of exposing it. Detailed web-based outage reporting should be a matter of course for regulated utilities. Sad that it isn't.